State Farm® Insurance Agent Ross Olive

"I've had a great experience with Yunuhe, she's been super attentive and always available to answer any question, just for her I wouldn't think on changing providers, she also speaks Spanish which is super valuable for my family as English is not our native language, strongly recommend working with her."

"Ross has been my agent for over two decades. He and his team are always available and provide prompt and reliable advice. If you are looking for the best insurance agent around give Ross a call."

"Ross Olive's office is top notch! I have been working with this office for years now and have always had the best service. Krista goes above and beyond to take care of us and our clients."

"This is a 5 star review specifically for my experience working with Yunuhe. I have had all of my coverage with State Farm for many years, and Yunuhe has hands-down the best customer service approach of any representative I’ve worked with. She worked hard to comprehensively intake my families needs and help us find the lowest coverage available to meet those needs. I strongly recommend that you reach out to her if you’re looking for a better experience with your insurance representative."

"Update: I’m still grateful that I have Ross Olive as my insurance company. Today Krista was a wonderful help with the multiple questions I asked. She was knowledgeable, kind, and thorough in her responses. I’m grateful to get great help every time I call. Thank you again! Calling this State Farm branch is like what you see in the commercials. Crescent is always kind and helpful with any questions that I have. When I call, a human (most commonly Crescent) picks up every time. It's amazing that I don't have to go through an automated system and I get to speak with a genuinely nice person who lives/works in Washington. State Farm also has comparable rates to their competitors. I now have car and home insurance with State Farm and I'm pleased with the service I receive."

"I recently added a vehicle and my teenage daughter to my existing policy. State Farm was able to give me a competitive rate along with exceptional knowledge and professionalism. I appreciate their customer service and attention to detail. I would refer State Farm to anyone looking to save some money or just switch for the service. Great Job State Farm!"

"Excelente servicio al cliente amable una persona q se da a entender con toda la documentación de las pólizas recomiendo mucho el servicio de Yunuhe Gracias ."

"Ola mi esperiensia fue muy buena con mi aseguransa gracias a yuni queme ayudo les recomiendo que pongan aseguransa con ella le ayuda a uno en español tanbien gracias"

"Recomiendo a la oficina de Ross Olive para todas sus necesidades de Seguro. Me han ayudado con mis Seguro de Inquilinos, Auto, Vida y póliza de Ingresos Hospitalarios. Yuni me atendió en Español y me explicó todo acerca de mis coberturas de una manera sencilla y fácil de entender. Están siempre dispuestos a ayudar y responder cualquier pregunta. Muchas gracias a Ross Olive y su equipo!"

"Exelente servicio recomendado Yuni me ayudo en español Resolvió todas mis dudas, El servicio que me dio fue detallado, Entendí perfectamente las opciones que me brindó, para mantener mi familia protegida, fue una exelente decisión contactarme con ellos, Te ayudan con seguro de vida, de autos y póliza de renteros, los precios son muy adaptables a tu bolsillo. Les comparto mi experiencia 😊"

"In brief: One star is a generous score for this office, and Ross personally and professionally, who should be removed as an agent. In detail: 23+ year plus state farm client, and a client of Ross for easily 10 years or more. I pay my bill, never file claims and is essentially the perfect insurance client. The only claim I have had in decades was with a recent deer strike in my car this year. At every stage of the claim, Ross and his office was polite incompetence: Towing, I had it handled within hours of the event and yet was told if I didn’t use their recommended company it would be “much harder”. The emphasis was that if I didn’t use their recommended service, even though I could (bad tone) use someone else, it would be better for me. They were wrong, and clearly trying to guide me poorly almost with a sense of cronyism to a certain company. Rental car: I was able to setup a car quickly but found out my rental allowance hadn’t been adjusted in over 10 years, even though this office claims to review the policies. Their response? Ooops.. and adjusted the value upwards but did me no good whatsoever as the claim happened before the adjustment. Even though it was their mistake, me having a rental for a couple of days when the car would be done for several months, was MY problem to solve. Repair: Again, heavy blatant overtones that if I don’t use their recommended shop there will be problems. The selected shop is the only manufacturer certified shop in the entire region, and the only choice. Every step along the way, of the claim, the information, the repair quotes was a fight but a fight on my part to handle. If I hadn’t escalated to SF leadership, it would have taken longer, been done with subpar used parts, and completed at a subpar shop. Ross and his office was not only no help, but took the tack with me that I should just accept whatever I get and that my policy authorized used parts in repair. Keep in mind, a senior state farm leader was unable to find the quoted price OR availability of the used part that was quoted, and approved the repair with all new parts after that was pointed out. I went through the quoted appraisal line by line with a senior SF leader and we found multiple mistakes and misquotes. Keep in mind that happened because I did the work, the research and phone calls. I spent easily 40+ hours over a month ensuring that my repair was done correctly, not Ross or his office in any way. I cannot stress more clearly, if I hadn’t put in the work to ensure my car was repaired properly, it wouldn’t have happened and Ross and his office not only didn’t make that easier, they actively made it harder every step along the way. Change of coverage: After that claim was closed successfully entirely due to my hard work and time, I sold the car. I had a detailed conversation with Ross directly about coverage of a new car, to ensure that in the event of a similar experience, no issues would arise. The conversation devolved very quickly as according to him, the previous experience was completely fine, acceptable, and only went well due to “his hard work and that of his office”. He also then made it clear that a customer with my expectations was not a good fit for State farm, and implied his office, and should look elsewhere. If your expectations are that your insurance works with you, and your alleged agent is working with you, then Ross is absolutely right, I should look elsewhere and already have. I was able to EASILY setup the right kind of insurance coverage for my car, which he told me is not possible. It was quick, easy, and absolutely possible. I have filed a formal complaint with State Farm and the WA insurance commissioner, as he and his office deserve to be thoroughly investigated. State farm has lost a quarter century customer due to Ross Olive personally, and I cannot recommend his office in any way shape or form."

"Top notch insurance company and even more top notch insurance agents!! Thank you for all your help!"

"Yunuhe was very courteous, friendly and professional. She explained to us in detail all the information we needed to understand how insurance works and took the time to give us different rates for our cars. Best of all, she speaks Spanish, this office is very lucky to have her, my husband and I were really happy with her customer service."

"Perfect customer service"

"Always responsive to our needs. Fast, efficient and good at explaining!"

"Had a pleasant experience working with Krista Klett at Ross Olive State Farm Agency, Maple Valley, WA. Switched all my insurance needs, Home and Auto, from another provider. Everything went smoothly. Can't thank Krista and her associates enough for the good job."

"I have had the pleasure of working with almost the whole team at Ross Olive's. They have all been super pleasant and helpful, and always finding discounts that help keep the costs down."

"Krista from Ross Olive State Farm has done a great job in supporting our insurance needs. She has been quite diligent, asking all the right questions. It's great to get personalized service and not have to dial some toll-free number with a phone tree to deal with. She enrolled us in "Drive safe & Save" whichsaves us money. We also bundle our home and auto home and auto coverage. Thanks Krista!"

"Realmente estoy muy contenta con Ross Olive y su equipo de trabajo ! especialmente con Yuni Amador que es muy atenta profesional en su trabajo y muy amable . Gracias gracias. Los recomiendo ampliamente."

"Uni did an amazing job going over my policy with me today. She made sure i was covered in all the places i needed to be and answered all my questions and concerns."

"Servicio al cliente EXELENTE! Súper amable y de gran ayuda."

"Krista has been very helpful with getting my policy in order. She has wealth of knowledge and can explain things to where anyone can understand. I was impressed by her professionalism and her thoroughness."

"Yuni amador muy amable desde que entramos nos atendió con un café y toda su atención fue excelente supo cómo explicarnos y sacarnos de dudas de muchas cosas de nuestra aseguranza la verdad no sentí el tiempo que estuvimos ahí en verdad una persona muy amable"

"Yuni es la mejor agente. Su amabilidad y la manera en que te explica todo acerca de la aseguranza , no te engaña solo por venderte una aseguraza sino que te explica todos los pro y los contra y se toma el tiempo para responder a todas tus preguntas."

"Great service! Yunuhen is super friendly. attentive and professional, she took the time to explain the coverage in our insurance policy. Highly recommended!"